Help and support

Everything you need to get your unit running and keep it running.

I just unboxed it

Start at step 1: subscribe and activate

It’s already installed

Check it’s working, renew or get help

FishVue LIME unit with the serial number label, marked SN, below the QR code

Find your serial number

You need your LIME serial number to buy a subscription and to check that your unit is working. It’s printed on the front of the unit, under the QR code, after the letters SN.

Your unit only sends data when it has an active subscription. Without one, your fishing data won't reach the agency that manages your fishery. Each subscription lasts one fishing season.

Before you buy

Have these ready.

LIME serial number
Vessel name
Vessel registration number
Your fishery
Payment method

Buy your subscription

New or renewing, you buy from the same online store.

Buying on your phone? After you tap Add to Cart, the page may go back to a blank form. Your subscription was still added. Tap the cart icon at the top right to finish.

Open the Archipelago Store

1. Create your account

On the store's sign-in page, open the New Customer tab and press Sign Up. Enter your first and last name, and the email address you want to log in with. Buying for a company? Add the company name under Company details.

Pick your main fishery from the Fishery menu. You can add more fisheries later, when you buy your subscription.

Enter your address and phone number (no dashes needed), choose a password and press Submit. Then press Continue to see the subscriptions you can buy.

One account can cover all your vessels if the same person or company pays for them. A vessel that's owned and paid for by a separate company needs its own account.

2. Add your vessel

Choose the subscription for your state. Enter your LIME serial number, vessel registration number and vessel name.

Which registration number? In California, use the 5-digit vessel number from the California Department of Fish and Wildlife (CDFW). In Washington and Oregon, use your Coast Guard number (6 to 8 characters). If your vessel doesn't have a Coast Guard number, use your state registration number.

3. Choose your fishery

Select every fishery you will take part in this season, then press Add to Cart. Open the cart at the top right of the screen to check out.

Bought a LIME bundle from a dealer? Once you enter your serial number, the total drops to $0. You still need to finish checking out, or your unit won't be activated.

After you buy

Watch your inbox.

You'll get a confirmation email once your purchase goes through. Your unit is then active and starts sending data. No email? Check your junk or spam folder.