Archipelago Marine Research Ltd provides software and services to fisheries customers. Some of them store information that our users provide, such as FishVue Fleet and our customer support portal. This page gives the contact details the EU Digital Services Act requires.
Contact for authorities
EU Member State authorities, the European Commission and the European Board for Digital Services can contact us at privacy@archipelago.ca. Start the subject line with “DSA”. We read messages in English.
Contact for users
If you use our services and want to reach us about content, a restriction or a decision, write to privacy@archipelago.ca with “DSA” at the start of the subject line. A person reads every message. You can also write to us at Archipelago Marine Research Ltd., 525 Head Street, Victoria, British Columbia, Canada V9A 5S1.
Telling us about illegal content
If you believe information on our services is illegal, email privacy@archipelago.ca with “DSA notice” in the subject line and tell us:
- why you think the information is illegal;
- where it is (for example the exact web address or the account and record);
- your name and email address (you can leave these out if your notice is about child sexual abuse material);
- that you believe your notice is accurate and complete.
We confirm receipt, decide in a fair and timely way, and tell you what we decided and why.
If we restrict your content or account
If we remove information, block access to it, or suspend or close your account, we tell you why and how to challenge the decision, at the time we act. You can complain by emailing the address above. You can also use an out-of-court dispute body or go to court.
